Frequently asked questions

We estimate between 3 and 5 weeks, from your request to delivery in Portugal. The exact timeline depends on the seller's country, the seller's availability, transport and how quickly the Portuguese inspection can be scheduled.

The Vetzzo service fee is only due once the car is ready to be delivered — never before. You pay the Scout for the inspection directly, at the price they set, when you book, and you pay the seller for the car directly. Vetzzo advances, in your name, at cost and with no margin, the transport, the Portuguese technical inspection, IMT homologation, number plates and registration (up to a limit stated in your contract, never above €1,500), and gets them back in the single payment on delivery. You pay the ISV, the IVA and the despachante directly to those entities; Vetzzo never advances them.

You simply don't proceed — at no cost from Vetzzo. The service fee is only due on delivery, so if the purchase doesn't go ahead, it never reaches that point. The only thing you lose is what you already paid the Scout for the inspection, since that service was already performed.

ISV (Imposto Sobre Veículos) is the Portuguese tax charged when legalizing an imported car, calculated from engine size, CO2 emissions and the vehicle's age — with a significant discount for EVs. Use our calculator for an exact estimate. You pay it directly to the Portuguese tax authority; Vetzzo coordinates the process but never advances the amount.

Browse verified profiles with a photo, an availability calendar and the Verified Mechanic badge for those with professional certification. The choice is always yours.

Yes. The dashboard shows a 9-milestone timeline, a map with each stage's location, and a document vault with everything in one place. We update it at every stage, and you can share the tracking link with family or friends — no login required.

The Scout's inspection report, proof of ISV payment, the customs vehicle declaration (DAV), IMT approval and the Portuguese plates — all stored in your order's document vault.

Yes. Under Portuguese law (Decreto-Lei n.º 24/2014), you have 14 days to freely withdraw from each contract — the inspection booking and the import contract — with no reason required and no cost, as long as the service hasn't already been fully performed.

Yes. If you know cars and are available to inspect vehicles in your area of Europe, apply at /scout/apply. You set your own price per inspection.